FAQ | Safe Bones Co.

FAQ

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What's safe about your bones and treats compared to other brands?

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All of our dog bones and treats are 100% natural and come from black angus cattle (with the exception of our single pork bone, the Ruby). Each and every bone is hand trimmed. Our treats, too, are simply the beef product with no additives. We slow roast for 30 hours in one of our 14 ovens with no additives and no preservatives—unlike the large quantities of bones, treats, and jerky that arrive from across our seas and borders. Learn more about our safety.

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Do your bones splinter? What if my dog is a heavy chewer?

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If your dog is a "heavy chewer" there is the potential that no real bone will be durable enough to withstand your dog's jaw strength. Being that bone is organic material, it can break down. And depending on the dog, it will break down. We must rely on our pup parents (that's you!) to be sensible in selecting products for your dog(s).

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What ingredients are in your bones and treats?

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Our bones come from young cattle no more than 29 months old, meaning the bones are fresh and strong. Each bone is slow cooked and sprayed with a light mist of human grade au jus liquid smoke to bake in our irresistible taste. Our jerky treats are a single ingredient—simply the USDA beef only. Our products never contain byproducts or filler: no wheat, corn, soy, or other added ingredients.

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Should I monitor my dog when giving a bone or treat?

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Absolutely. It is the pet owner's responsibility to monitor his or her pet(s) whenever giving a bone or treat. Dogs should never be left unattended with bones or treats. If your dog is younger, or new to bones and treats, start off with a short 5 minute session to see how the pet's body reacts to the product. Because both are high in protein, as with any animal new to a product, your young dog's stomach enzymes need time to adjust to the new material.

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What safety measures are in place?

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All products are certified annually under the Global Food Safety Initiative (GFSI), the benchmark for the best food safety and quality practices consistent with meeting human food grade standards. All products are also tested to ensure no contamination from microbial proliferation. Read more about our safety standards here.

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How much is shipping?

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We keep shipping as minimal as possible, using both USPS and FedEx depending on your order. These premium carriers provide you with the fastest and most reliable service possible.

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Do you charge sales tax?

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Unless otherwise noted, items are subject to sales tax in select states in accordance with the applicable laws of that state. Your purchase is not exempt merely because it is made over the Internet or by other remote means. We invite you to learn more about sales tax requirements.

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How long will it take to get my order?

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Orders are typically shipped within two business days. All orders will have tracking information that will provide specific details in order for you to track the package.

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What's your return policy?

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If for whatever reason you're not satisfied, let us know. We'll do whatever we can to make it right.

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Can I login to view my order status?

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If you've ordered a Subscription in the past, you'll automatically create an account on checkout so you can keep track of orders and subscriptions. For all other a la carte orders, we don't prompt customers to create an account at this time.

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